Be ready for bigger clients. In short, ConnectWise RMM reinvents how MSPs adopt, leverage, and use RMM to protect client end-points. Centralize business operations with our award-winning PSA: who already know ConnectWise products inside and out. Used in conjunction with. Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions. 24/7/365 network operations center of expert technicians at your service. Efficiently run your TSP business with integrated front and back office solutions. Our unified device management setup includes a powerful combination of intelligent monitoring, on-demand NOC services, and a single data layer on the new ConnectWise platform. Out of the box, the frequency is once per day but you can change that to fit your needs. But ya know what? The ConnectWise Automateagents. You can use remote monitors to watch for actions across the network like pings, TCP/IP, and even void monitoring for SNMP. My question is, can I monitor everything they do on my PC? We also use third-party cookies that help us analyze and understand how you use this website. Comprehensive endpoint remote monitoring and management (RMM), instant remote access and control, and secure and reliable backup and disaster recovery (BDR) let you deliver unmatched unified network monitoring services. automation, customization, and NOC services is built to take your business to new heights. Start with powerful out-of-the-box remote management automations to handle and solve alerts. It does not store any personal data. That said, choosing the right metrics to monitor is crucial if you want to: But all metrics arent created equal. Why measure: As an MSP, your number one expense will always be human resources. Control your employees' time and projects in a user-friendly interface, Generate online timesheets for your employees with ease, Employee productivity tracking software for successful companies. An RMM platform works by allowing an MSP to remotely access client devices, computers, networks, and more. I appreciate everyone's comments. Optimize your business operations through curated packages designed to streamline, standardize, and automate your business processes. Analytical cookies are used to understand how visitors interact with the website. Use the following equation to calculate your NPS score: ( Total score of surveys / Total possible points ) = Satisfaction rating. After partnering with us, you can feel confident in knowing every client's network, devices, and data are accessible anytime and anywherejust like your clients ordered. Internal monitors portray only one side of the remote monitoring and management story. Weve been here for 40+ years, and were just getting started. ConnectWise Control provides a simple process for your remote workforce and enables them to work efficiently and securely. ( # of customers at the beginning of X time period - # of customers at the end of X time period) / # of customers at the beginning of X time period = Customer churn rate. 2023 ConnectWise, LLC. ConnectWise Control Access alleviates downtime for your customer and raises the bar for remote support by allowing your technicians to access endpoints instantly so they can resolve issues fasterwithout undermining customer productivity. the number of created tickets, stale tickets, open tickets, closed tickets, etc. Optimize your business operations through curated packages designed to streamline, standardize, and automate your business processes. 24/7/365 network operations center of expert technicians at your service. will help you see how much of your employees time is spent on revenue-generating activities vs. tasks that dont positively affect your bottom line. The core difference of ConnectWise RMM is the combination of software and human elements. Take advantage of ConnectWises Unified Monitoring and Management software to better serve your clients today. At the base level, your clients just want you to keep their technology working. Everything you need to protect your clients most critical business assets, Identify, contain, respond, and stop malicious activity on endpoints, Centralize threat visibility and analysis, backed by cutting-edge threat intelligence, Risk Assessment & Vulnerability Management, Identify unknown cyber risks and routinely scan for vulnerabilities, Secure and streamline client access to devices and applications with strong authentication and SSO, Monitor and manage security risk for SaaS apps, Zero trust secure access for users, locations, and devices, Provide 24/7 threat monitoring and response backed by ConnectWise SOC experts, Create, deploy, and manage client security policies and profiles, On-tap cyber experts to address critical security incidents, Guide to the most common, important terms in the industry. How to measure: ( Total # of issues resolved on first contact / Total # of issues ) x 100 = First contact resolution rate. Eliminate shared admin passwords and protect customers from security threats. How to measure: COGS takes into account all expenses involved in producing your product, including labor, material, and service/delivery costs. Enter your email address to receive updates from ConnectWise. Take advantage of ConnectWises Unified Monitoring and Management software to better serve your clients today. Before ConnectWise Automate, we had so many servers down, so many outages, and so many random issues. Monitor and manage your clients networks the way you want - hands-on, automated or both. We provide Remote Access & Control, IT asset management, ticket management, (BDR), including 24/7 access to ConnectWise. Increase shareholder value and profitability. Monitoring the right metrics will help you determine what's working, what areas of your business need to be improved, and what needs to be measured for a longer period of time before a definitive decision can be made. What if I saw someone's social security number while watching? The future of remote unified monitoring and management is here. Technical expertise and personalized support to scale your staff. . (1) SmartShare. control of our computers at our fingertips. Everything you need to know - from our experts. Happy clients lead to successful MSPs, which is why good customer relationships are the lifeblood of your company. Measuring your companys productivity KPIs will help ensure that your team is working efficiently, your clients are receiving the best service possible, and your resources are being utilized to their fullest potential. There should be a hash at the end, one is for you to connect to people the other will be for them to connect to you. All rights reserved. . Whatever the agents are on, whether laptops, servers or workstations, that data gets sent back to the ConnectWise Automateserver. ALL THE HELP YOU NEED, WHENEVER AND WHEREVER ITS NEEDED. See what activity is happening on the screen. Its auditing capabilities ensure youll know exactly what transpired, when and why, to help boost your customers confidence in your ability to run their IT services. Of course, both the core areas above productivity KPIS and client-centric KPIs support profitability and are, in a way, also profitability KPIs. Identity Management Secure and streamline client access to devices and applications with strong authentication and SSO Cloud App Security Monitor and manage security risk for SaaS apps SASE Zero trust secure access for users, locations, and devices SOC Services The cookie is used to store the user consent for the cookies in the category "Performance". The RMM tools of the past have begun to look the same. Took me a minute to find the name of the program because it has a different skin, and it bears the name of our IT company at work on the top of the window. There are IT issues that just won't go away no matter how many fixes you throw at them. The monitor will still run as many times as you tell it to, but the Duplicate Alert Frequency just controls how many times you want to be alerted to the problem. | ConnectWise Learn all about mobile device management (MDM) and how it can secure your clients' devices for better compliance policies and proper BYOD strategies. Depends on how they have configured it. Thats why tracking the percentage of client issues that are resolved after one inquiry can help gauge your teams efficiency and workload. For example, cybersecurity has become an area of increasing opportunity for MSPs, as, 91 percent of SMBs are willing to change their MSP for the right cybersecurity offering, : ( Total revenue for offering / # of hours applied to offering ) = Effective rate per offering, : Adding streams of recurring revenue is a reliable way to reduce the risk of relying on upfront sales to keep cash flow running. Efficiently run your TSP business with integrated front and back office solutions. The monitor of patching is one of the main reasons we went with ConnectWise RMM. Since 1982, we have identified trends, engaged with industry leaders, and listened to businesses in the IT community. Through these tools, MSPs can monitor clients employee endpoints in real-time; automate patches, updates, and other maintenance; and lower support ticket times. Our main goal is to help you grow, succeed, and thrive. All under one roof. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Click "Invite your team" from the dashboard and add your team members' email addresses. Keeping pace with the chaos of rapidly evolving cyber threats and the expertise to make sense of it all can be challenging to growing your practice. Monitor and manage your clients networks the way you want - hands-on, automated or both. Whether it's a natural disaster, cyberattack, or simple human error, data can vanish in the blink of an eye. Remote Monitoring and Management; . Identity Management Secure and streamline client access to devices and applications with strong authentication and SSO Cloud App Security Monitor and manage security risk for SaaS apps SASE Zero trust secure access for users, locations, and devices SOC Services This employee monitoring software for Windows and macOS is a perfect solution for analyzing the team's activity and discovering how work gets done. Disaster Avoidance Software by Eaton. The cookies is used to store the user consent for the cookies in the category "Necessary". How to measure: Total resolution time for all tickets solved / # of tickets solved = Average resolution time.